1. Who runs the programme

   The organiser is 4Relocations sp. z o.o. with its registered office in Wrocław, [TO BE COMPLETED: full address], entered in the Register of Entrepreneurs of the National Court Register by the District Court [TO BE COMPLETED] under KRS number [TO BE COMPLETED], tax ID (NIP) [TO BE COMPLETED], share capital PLN [TO BE COMPLETED] — hereinafter “4RELO”. Contact: support@4relo.pl, +48 790 728 992.

2. Who can become a referrer

   Any adult or company that creates an account in the programme can become a referrer. You don't need to run a business or sign any agreement to get started.

   You create the account yourself. After signing up you receive a referral code and a link — immediately, with no approval needed from us.

3. Referral code and link

   You can have several codes at once (e.g. one for business cards and another for a campaign) and change them. Previous codes remain active, so materials handed out earlier keep working.

   You can disable an additional code — it then stops accepting new orders, but referrals that have already come from it are settled as normal. The main code cannot be disabled; it can only be changed to another one.

   Codes must not be distributed in a misleading way — in particular by impersonating 4RELO, presenting them as an offer from us, or by mass mailing to people who have not agreed to it. A code used in this way may be cancelled.

   Before we cancel a code, we will ask you for an explanation and give you 14 days to reply. We communicate our decision in writing, stating the reasons and the grounds for the allegation. You may appeal the decision within 14 days by writing to support@4relo.pl — we consider appeals within 14 days. Commission accrued before the breach is paid out as normal.

4. How many times a code can be used

   For referrers, the number of referrals is unlimited.

   For clients, the referral discount applies once per account — on the first order. Further orders from the same account are carried out as normal, but without the referral discount.

   You cannot use your own code for your own order. Creating additional accounts to use the discount more than once is considered circumventing these terms and entitles us to refuse both the discount and the commission.

5. What the referred client gets

   10% off the move, boxes and wrapping included, a 3-person crew instead of two, and priority scheduling. The discount is calculated on the order value set in the quote.

6. Commission for the referrer

   The commission is 10% of the value of the completed order. Until the quote is made, the dashboard shows only the number of referrals — there is no amount yet. After the quote and completion, your dashboard shows the order value, the accrued commission and the total awaiting transfer.

   Commission becomes due once the move has been completed and paid for by the client. Cancelled, uncompleted or unpaid orders do not qualify for commission.

   Payment is made in a single bank transfer on the 10th day of the month for the previous month, to the account provided by the referrer. Settlement is based on an invoice or a contract for services — we ask about the form before the first payment.

   The commission is a gross amount. Referrers running a business are paid on the basis of an invoice. Referrers without a business are paid under a contract of mandate; in that case 4RELO, as the payer, deducts advance income tax payments and the applicable contributions and provides a PIT-11 form by the end of February of the following year. For amounts up to PLN 200 under a single contract, we deduct a flat-rate tax of 12% (no PIT-11). We pay out the amount after deductions.

   Basis of calculation: commission and discount are calculated on the net value of the order. The discount given to the client does not reduce the referrer's commission base.

7. Attributing a referral

   An order is attributed to a referrer when the client enters their code in the form or opens the form from their link. A click on the link is remembered in the client's browser for 30 days.

   If the client does not provide a code, the order is not a referral and no commission is due. We do not add codes to orders retrospectively, except when the client ordered by phone and gave the code during the call.

8. Personal details

   The data controller is 4Relocations sp. z o.o. We process referrers' data (e-mail address, payout details) to run the programme and settle commission, and clients' data from requests to carry out the moving service.

   In their dashboard, referrers can see the requests that came from their code. The client's full details (name, phone number, addresses) are shown to them only if the client has given separate consent when ordering. Without consent, the referrer sees only the initials, city and status — enough to recognise their own referral. Consent can be withdrawn at any time by writing to support@4relo.pl.

   A referrer who has received a client's data becomes a separate controller of that data: they may use it only to confirm the referral and may not pass it on or use it for their own marketing.

   Details — purposes, legal bases, retention periods, recipients and the full list of your rights — can be found in the privacy policy.

   You have the right to access, correct and delete your data — write to support@4relo.pl. Deleting an account does not delete orders that we must keep for accounting purposes.

9. Leaving the programme and changes

   You can leave the programme at any time. Commission for orders completed before you leave is paid out as normal.

   We may change these terms only for an important reason: a change in the law, a change in the scope or manner of providing services, security reasons or a decision of a public authority. We notify you of any change by e-mail at least 14 days in advance. Until the change takes effect, you may close your account with immediate effect. Commission already accrued is settled under the previous rules.

10. Your account

    The service provided electronically includes: maintaining your account, generating referral codes and links, a dashboard showing your referrals, and settling commission.

    All you need is a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an active e-mail address. The account agreement is concluded when registration is completed.

    You can close your account at any time by writing to support@4relo.pl, with immediate effect. Providing unlawful content, including using other people's data, is prohibited.

11. Withdrawal from the agreement

    A referrer who is a consumer may withdraw from the account agreement within 14 days of registration without giving a reason — a message to support@4relo.pl is enough. Withdrawal does not affect the right to commission for referrals completed before withdrawal.

    Model statement: “I hereby withdraw from the agreement for maintaining an account in the 4RELO referral programme. Full name, account e-mail address, date.”

12. Referrers with a professional relationship with the client

    If you refer clients in connection with your profession or business (estate agent, notary, property manager, adviser), you must inform the client that you receive a fee from 4RELO for the referral.

    By joining the programme, you declare that taking part does not breach any laws or professional ethics rules that apply to you.

13. Complaints

    Send complaints about the programme (e.g. commission not accrued) to support@4relo.pl. We reply within 14 days; if we do not reply within that time, the complaint is deemed accepted. Please include your referral code and the order date.

    Consumers may also seek help from a municipal or district consumer ombudsman or use out-of-court dispute resolution — polubowne.uokik.gov.pl.

Have a question these terms don't answer? Write to: support@4relo.pl · Privacy policy